Returns & Exchanges
Due to the perishable nature of our artisanal cheese and charcuterie boards, we are unable to accept physical returns. If your order arrived damaged or failed to meet our quality standards, please contact us within 48 hours for a replacement or store credit.
Inspect Your Board
Upon delivery, immediately open the thermal packaging and inspect your board to ensure all ingredients are fresh and the tray is intact.
Document Issues
If there is any damage or quality concern, take clear photos of the product and the shipping box, including the shipping label.
Contact Support
Email our concierge team at [email protected] with your order number and the photos within 48 hours of your delivery timestamp.
Resolution Process
Our team will review your claim and, if approved, will issue a full refund to your original payment method or ship a fresh replacement board immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing